“Excellent customer service from start to finish. Stephan Burns was extremely polite, respectful, and very patient.”
Water Damage Restoration in Dallas, TX
Pipe burst at 2 a.m.? Storm pushed water into the den? We dispatch certified Dallas crews 24/7 — usually on-site within the hour.
Local crews · Dallas
Why Dallas homeowners call Coyote Restoration
Dallas is the largest city in our metro service area — over 1.3 million residents across 340+ square miles, from the historic homes of Lakewood and Bishop Arts to the high-rise condos of Uptown and the sprawling estates of Highland Park. We keep crews staged on both sides of the Trinity so calls anywhere inside the city limits get a truck rolling fast, day or night.
Dallas water damage doesn't follow a single playbook. We see slab-foundation leaks tied to North Texas soil movement, AC condensation lines clogging through the brutal summer humidity, and pipe-burst clusters every time we get a real freeze (the February 2021 and January 2024 freezes both flooded thousands of Dallas homes inside a 48-hour window). Roof leaks from spring hail and downburst storms round out the top causes — and they all need the same first 24 hours: extract the water, dry the structure to industry standard, and document everything for your insurance carrier.
Dallas neighborhoods we cover
Uptown
Highland Park
University Park
Lakewood
Oak Cliff
Bishop Arts
Deep Ellum
Lower Greenville
M Streets
Preston Hollow
Lake Highlands
Far North Dallas
Downtown
Design District
Trinity Groves
Kessler Park
Dallas ZIP codes served
75201, 75202, 75203, 75204, 75205, 75206, 75207, 75208, 75209, 75210, 75211, 75212, 75214, 75215, 75216, 75217, 75218, 75219, 75220, 75223, 75224, 75225, 75226, 75227, 75228, 75229, 75230, 75231, 75232, 75233, 75234, 75235, 75236, 75237, 75238, 75240, 75243, 75244, 75246, 75247, 75248, 75251, 75252, 75254, 75287
Response time across Dallas
From our headquarters in North Richland Hills, our typical Dallas response window is 45–75 minutes door-to-door, depending on neighborhood and time of day. Inner-loop areas (Uptown, Downtown, Oak Cliff) and the Park Cities tend to be on the faster end. Far North Dallas, Lake Highlands and Preston Hollow are usually within an hour outside of rush hour. We pre-stage trucks based on weather forecasts — if a freeze warning is up, we have crews idling closer to Dallas before the first call ever comes in.
Services in Dallas
Every restoration service. One Dallas team.
From the first emergency call to the last brushstroke of paint, we handle every phase of restoration in-house — no subcontractor handoffs, no scheduling roulette.
Water Damage
Burst pipes, slab leaks, AC overflow, sewage backups. Industrial extraction and structural drying across Dallas.
Water services →Fire & Smoke
Soot removal, odor neutralization and full structural rebuild after kitchen fires, electrical fires or total losses.
Fire services →Mold Remediation
HEPA containment, antimicrobial treatment, source-moisture control. Dallas mold testing and removal.
Mold services →Roofing
Storm damage, leaks, full replacements with materials rated for North Texas hail and heat.
Roofing services →Reconstruction
Drywall, framing, flooring, paint and finishes. We rebuild what the damage destroyed.
Reconstruction →Biohazard Cleanup
Crime scene, trauma, hoarding and chemical spills. OSHA, EPA and CDC-compliant decontamination.
Biohazard services →
What to do first
The first 4 hours after water damage in Dallas
If you've already called us, skip this — our crew will walk you through it. If you haven't, do these in order:
1. Stop the source
Shut the main water valve at the meter (front yard, at the curb). For a slab leak, the main is the only way to stop it.
2. Kill power to the affected area
If water is anywhere near outlets, the panel or appliances, flip the breaker for that zone. Don't walk through standing water near electrical.
3. Document everything
Photos and short videos before anything is moved. Your adjuster will ask. We'll add to it once on-site.
4. Call your insurance carrier and us
Open the claim, then call 682-758-1624. We'll talk to your adjuster directly if that's easier — most homeowners prefer that.
Insurance assistance
We bill your Dallas claim directly.
$0 out of pocket on covered claims. Most Dallas homeowners pay only their deductible. We document the loss to IICRC standard, write the scope your adjuster needs to approve the work, and bill the carrier directly when the claim closes — Allstate, State Farm, Farmers, USAA, Travelers, Liberty Mutual, Progressive, and every other major carrier writing in Texas.
Why us
Trusted by neighbors across Dallas and DFW
24/7 dispatch in Dallas
One call, any hour, every day. Crews dispatched the moment you hang up.
IICRC Certified Firm
The industry's gold-standard certification for water, fire and mold restoration.
Insurance-friendly
Direct coordination with every major U.S. carrier — we handle the paperwork.
We bill insurance directly
$0 out of pocket on covered claims.
We work directly with every major U.S. carrier — handling the documentation, adjuster calls, and paperwork from intake to final invoice. You sign one Authorization. We do the rest.
State Farm
Allstate
USAA
Farmers
Liberty Mutual
Nationwide
Travelers
Progressive
American Family
GEICO
Don’t see yours? We work with every major U.S. carrier. Call 682-758-1624 — we’ll confirm coverage and start your claim on the spot.
“From start to finish, they were professional, prompt, and incredibly thorough. They handled every detail.”
“They worked with insurance to make sure our damage was restored to exactly how it was before.”
FAQ
Dallas restoration — common questions
Our typical Dallas response time is 45–75 minutes door-to-door, depending on neighborhood and traffic. During major weather events (freezes, storm bands), we pre-stage closer to Dallas to keep response times tight.
Every ZIP code inside Dallas city limits, plus the Park Cities (Highland Park, University Park). That includes Uptown, Downtown, Lakewood, Oak Cliff, Preston Hollow, Lake Highlands, Far North Dallas, Bishop Arts, Deep Ellum and every neighborhood in between.
Sudden, accidental water events (burst pipe, supply line failure, appliance malfunction) are typically covered under standard Texas homeowner policies. Long-term seepage and lack-of-maintenance damage usually isn't. We document the loss to IICRC standard so your adjuster has everything needed to approve the claim.
It's the IICRC's classification system. Category 1 is clean water (supply line, sink overflow). Category 2 is gray water (dishwasher, washing machine). Category 3 is black water (sewage, ground flooding). The category dictates what materials can be saved and what has to be removed and replaced.
For the initial walkthrough, yes — we need access and you'll want to see the scope before signing the work authorization. After that, many of our Dallas customers leave us with a code or a key so we can keep dryers running while they're at work.
Most residential losses dry to industry standard in 3–5 days. Larger losses or homes with hardwood, plaster or thick concrete subfloors can take 7–10 days. We monitor moisture daily and don't pull equipment until readings hit dry standard for the materials involved.
Get help in Dallas
Tell us what happened.
For active emergencies, pick up the phone — we answer 24/7. A real Coyote Restoration team member will dispatch a certified Dallas crew to your property, usually within the hour.
Call 682-758-1624
- Live person answers — 24 / 7 / 365
- Specialist on-site within 60 minutes
- We bill insurance directly — no upfront cost
IICRC certified · Licensed & insured · DFW family-owned